Emergency Contacts

• Fire/Ambulance (Emergency): 995
• Fire/Ambulance (Non-Emergency): 1777
• Police: 999
• Samaritans of Singapore (SOS): 1800 221 4444

Campus Emergencies

• 24-hr hotline: 6790 5200
• Email: csdgo@ntu.edu.sg

Critical Care and First Response Support

• 24-hr hotline: 6514 1911
• Email: UWO-incidentsupport@ntu.edu.sg

Student Counselling:

• Tel: 6790 4462
• Email: ucc-students@ntu.edu.sg
• For administrative support such as change of appointment, please contact the University Counselling Centre during office hours. After hours, the hotline will serve as a Psychological Emergency Line for urgent needs. 

Employee Counselling (Employee Assistance Programme Helpline):

• 24-hr hotline: 6904 1101

Other Resources:

• Instagram: https://tinyurl.com/UWOIG
• Telegram: https://t.me/ntuwellbeing
• Blog: https://tinyurl.com/uwoblog 

The EAP is a free benefit for MSD employees to help you balance your work, family, and personal life.

Help is available in MSD for you, your family member(s), or refer any colleague who may need support through:

• MSD Employee Assistance Program (EAP): Resources for Living (merck.com)
• Email: support@resourcesforyourlife.com
• Call: 800 130 1950

Employees who use this service will remain anonymous and verification will be done directly by SCC by showing your employee pass or corporate email for booking.

Booking an appointment

1. Visit www.scc.sg/booking to book an appointment with a counsellor.
2. When filling up the form, please use your company email for verification purposes.
3. Under Remarks, please indicate ‘I am from Shopee.’ for verification purposes.
4. You will receive a confirmation email from SCC on your appointment slot.

You may visit the Shopee Intranet for more information about the EAP.